In case you missed it, last Saturday we discussed the customer service side of business. This week I want you to take a look at the internal workings of your business.
It does not matter how many customers you bring in if the interior side of your business is a mess. A high turnover rate, poor management, and no clear path moving forward can destroy you. This week, I want you to:
Pay close attention to the details!
Quarterly reviews of your business are important. They promote growth. If there are areas of your business that remain in the red consistently, make sure you reevaluate that area carefully. You may also wish to check on that region more often because of it.
So, what areas should you be watching? I have a few suggestions to get you started:
- Employee morale.
- Expenses for each area of business (customer retention, marketing, employee perks, etc).
- Future costs for growth or expansion.
- Key performance indicators (KPI).
- Realignment with the company core goals, if needed.
A basic review should be short, sweet, and hit all the key points. It should also focus on the future of your company (credit). Whether someone is giving you their presentation, you are pulling together your own information to share with the team, or you are simply handling your own private review, make sure you look at all the key points that are affecting your success. Watch the details, especially as you get started, and make sure you adjust for business needs or growth.
The details hold the answer you need to succeed!
During your next review, where will you place your focus?