IHOP received a lot of flak on Twitter Sunday when they wished all mom's a happy mother's day. The tweet included an ultrasound image with pancakes. It seemed to insinuate that pancakes, when eaten, went straight to the... uterus? Ok, so they definitely were the butt of a PR joke for the day. It also … Continue reading IHOP Slammed For Mother’s Day Tweet: Why They Are Not Wrong
Since the beginning of social media, companies have been using it to reach customers. Twitter has been especially helpful in connecting brands with their customer base. Often, social media has helped companies get on top of any issues with their reputation before it is too late. One company is stepping away from social media and … Continue reading Is Social Media Worth Effort?
In the international news, there is a little blip on the radar about Waitrose's 'ugly' chocolate duckling. While most see it as a correction to a problem, I saw something much more important. I saw a company that promptly initiated their own form of reputation protection. The average person probably noticed that they quickly rectified … Continue reading Waitrose and Their Reputation Protection Strategy